Customer service legends
Posted by Felix Enescu on September 23rd, 2006
Customer service legends are created when everybody, and I mean everybody is dedicated to this. See this post of Jackie Huba about a Southwest Airlines gate agent. This is “WOW” customer service.
Think now about YOUR team. When was last time your IT call center received a WOW from your customers? Did your helpdesk ever received a WOW?
And you wonder why they want to outsource your department…