Franklin Jones said:

Experience is that marvelous thing that enables you to recognize a mistake when you make it again.

I can bet you carefully conduct your post implementation reviews. Right? Probably you also conduct customer satisfaction surveys. Right? Go to your desk and search for a review made in 2004 for example. It looks familiar? Did you meet the same issues on the last week steering committee? If yes, chances are you are not alone.

Most organizations simply do not learn from past mistakes and are condemned to repeat them again and again. Post mortem analyses remains hidden in drawers to gather dust. They do not generate any action plan. You should take your lessons and incorporate them in your PMO framework or in your processes.

At the next post implementation review break the consensus and push for an action plan. Do not leave the meeting without a clear understanding of what should be done to avoid gaining more “experience”.