Take a look at this Fast Company article.

Andy Lansing, CEO of Levy Restaurants says:

“Clients don’t want to hear about the labor pains. They just want to see the baby.”

This is perfectly true for the relation between IT and our business clients. Our clients want just that: the results. They don’t want to hear about upgrades, long project schedules, infrastructure issues, legacy applications. They want results and they want them yesterday.

Every dollar spent on IT must deliver some business results. If you cannot explain the results in terms the business can understand, you have a major issue.